Troubleshoot issues remotely by controling the computer of your
customers or employes. (Control the mouse, access files and applications...)
Allow your customers or
employees to share their screen with you.
Chat directly with the person
you are providing with assistance in the chatbox.
Once the relay
server is installed, the entire Remote Support system is just a plug-in compatible with
customize the branding for the client and the web portal.
Remote Support is a
one-off purchase. Buy once, provide remote support for life.
Support agents generate
a connection link for their client via the admin portal. Once the user clicks, the
connection is established.
Configuration is fast, with
internal and external network options. Then log in as the Admin, set up your support team
accounts, and you’re ready to start!
are secured with SSL/TLS encryption, keeping the entire process safe for everyone
the unattended access mode, you can even provide remote
support without a connection partner on the other end.
Copy/paste and transfer files directly between the support agent's
computer and the user's computer.
command prompts directly to the user's computer.
single Windows PC or server, hosted at the office or in the cloud, becomes the relay server
and web interface for agents and end-users.
change the web portal's language.
compatible with multi-monitor configurations.
agents can access simultaneously to the same end-user's computer and share the