(2025/08/06) Windows: improved remote sessions viewer interface and user experience to a more modern and practical design
(2025/09/10) Windows: support remote support id with 4 digit suffixid
(2025/09/10) Dashboard: browser timezone is now used in session dates instead of UTC
(2025/09/24) Improved frame rendering time when viewer is maximized/full screen
(2025/08/06) Windows: fixed regression on clipboard synchronization (ctrl+v) not working with files
(2025/08/06) Windows: hide sharing indicator when session is closed by sharer.
(2025/08/06) API: fixed regression when editing computer cause 400 error due to wring remotesupportid format.
(2025/08/06) Unattended: kill any existing sharer in session before starting a new sharer in the same session.
(2025/08/06) Fixed remote command prompt output result display in proper order.
(2025/08/06) Fixed sharer chat sometimes wrongly reopening when closed
(2025/09/10) Fixed unhandled exception occuring when opening computer info section with a customized client
(2025/09/10) Windows: Fixed enable/disable clipboard in the viewer
(2025/09/10) Windows: properly hide subscription when required by a customized client
(2025/09/10) API: fixed incorrect link to customized logo
(2025/09/11) Administration: fixed regression on dashboard not showing session without clicking on "apply" first
(2025/09/24) Administration: fixed DST not applied for current timezone when opening the Administration console from the client
(2025/09/24) MacOS: fixed add computer/folder form not displaying properly on client UI
v4.2 - 2025/06/18
You can now connect to a specific session (active RDP or console) when accessing unattended Windows computers
Windows: RDP session sharing is now fully supported, the client number limitation started per Windows user has been removed
Remote keyboard IME is now working on both Windows and MacOS
MacOS: opening the admin console from the client now opens it in the browser directly
Customization: added new advanced setting for light mode to hide the "unattended" tab
Customization: added new setting "associate to subscription" to restrict computer access to subscription member only
(2025/07/02) Windows: autosize the session selector window
(2025/07/02) Android: support changing monitor resolution of remote
(2025/07/02) Windows: improved mouse capture rate
(2025/07/02) Windows: show error when the remote unattended host fails to start a sharer
(2025/07/03) Administration: new design and new dashboard with enhanced reporting capabilities
(2025/07/23) Windows: added new button to copy Subscription key content
(2025/07/23) Windows: added new sharing indicator (orange border around the active screen shared)
(2025/07/23) Windows: added new troubleshooting button to exports logs (for support)
Windows: fixed wrong unattended state in unattended tab after cancel an privilege elevation request
Windows: fixed customization not applied on first run
(2025/07/02) Windows: fixed menu buttons text partially displayed when too long
(2025/07/02) Windows: fixed decoding keyboard input from MacOS or Android
(2025/07/02) Windows: the computer surname shown in the viewer window title was wrong before the first frame
(2025/07/02) Windows: fixed uninstallation shortcut not working when a client was already opened
(2025/07/02) Fixed regression on compound keyboard characters not sent correctly on sharing side
(2025/07/23) Fixed viewer closing when it connected to an unattended sharer which auto update
(2025/07/23) Fixed 2nd viewer not receiving images when having direct connection disabled
(2025/07/23) fixed do not select network interface without gateway for direct connection
(2025/07/23) Android: fixed encrypt/decrypt algorithm for direct connection
(2025/07/23) Windows: fixed uncatch exception when opening lite client with remotesupport:// parameter
(2025/07/23) Administration: fixed adding or editing Remote Support Id with suffix (e.g: "123 456 789 - 1")
(2025/07/23) Windows: fixed light client trying to connect another relay when current relay connection failed
(2025/07/23) Fixed sslstream exception regression when connecting to some relay
v4.1 - 2025/05/14
API: pass UTC on body response to avoid some proxy deleting custom http headers
Version 4.1 has been fully redesigned, with a strong focus on improving the user experience
Windows: fixed UAC screen capture failing on specific computers
Windows: fixed viewer crashing when connecting on specific computers
API: fixed title translation for some languages
(2025/05/15) Unattended: fixed regression when setting unattended access which always showed "password is empty" error
(2025/05/22) Lite mode: fixed ID & Password cropped with long subtitles
(2025/05/22) Windows: do not link to freshdesk on viewer connection error
(2025/05/22) API: fix incorrect offline status web administration computers
(2025/06/02) Customization: fixed color not applied on changing mode
(2025/06/02) Sessions: added scrollbar for long passwords
(2025/06/02) Windows: fixed incorrect unattended configuration on fresh install when current user is not admin
(2025/06/02) Windows: removed sound when logging in using Enter to validate credentials
(2025/06/02) Windows: fixed connect button not working on the admin console > computers from a web browser
v4.0 - 2025/01/08
MacOS: improved the organization of buttons in the viewer's lateral menu
Windows customization: tabs and sections visibility can be set by user
(2025/02/04) Improved overall encoding/decoding/rendering performance and resource usage
(2025/02/04) Improved FPS stability for a smoother experience
(2025/02/04) Added true 4K screen sharing support
(2025/02/04) Windows: added a button "scale to fit" in the "Display" tab to enable/disable image scaling on viewer side
(2025/02/12) Windows: improved client opening time - up to 2-3x faster
(2025/02/18) Windows: improved computers view loading time
(2025/02/18) Windows: improved customization/computer info section loading time
(2025/03/06) Windows: add shortcut to screen resolution change
(2025/03/06) Improve network resource usage with lower bitrate for the same video quality
(2025/03/06) Windows: fallback to another relay when the nearest relay returns error
(2025/03/27) Windows: added automatic contextual menu opening when hovering of viewer settings/display/actions buttons
Windows: Fixed bug where viewer would sometimes disconnect/reconnect immediately post first connection
Windows: Fixed shared screen always shown with side margins on first display
Android: Fixed hidden connect/wakeup button in Computers tab for android 12.0 and above
Windows: Fixed translations and improved wording on viewer menu labels
Windows: Fixed Freshdesk icon displaying on viewer menu, even if the feature is disabled
(2025/01/29) Fixed caron character not well-transmitted from viewer to sharer
(2025/01/29) Fixed keyboard inputs on specific MS-DOS applications
(2025/01/29) Fixed keyboard inputs with diacritic characters (e.g 'ê' or 'Ä') on specific applications (including VMware)
(2025/01/29) Windows: Fixed some incorrect display with high DPI
(2025/01/29) Windows customization: Fixed the preview which did not reflect the new visibility settings of main tabs
(2025/01/29) Fixed directory on desktop for screenshots and recorded sessions being created even before the feature is really used
(2025/01/29) Windows: fixed user being logged out when a network disconnection occurred
(2025/02/04) Fixed latency computation issue occurring sometimes on unsynchronized computers leading to video quality being lowered automatically until "Very Low"
(2025/02/04) Fixed Computers page and Administration console being sometimes unaccessible on client when computer was not clock synchronized
(2025/02/04) Windows: fixed screen capture method was always changing to legacy method on UAC display when UAC capture is disabled
(2025/02/12) Windows: fixed viewer image "jumping" when the window resize was ending
(2025/02/12) Windows: fixed viewer image being crooked/black when sharing screen at certain resolutions
(2025/02/18) Windows: fixed customization section glitches when first display or changing mode
(2025/02/18) Windows: fixed customization section "advanced mode button" not using the custom color
(2025/02/18) Windows: fixed computer info section glitches when first display
(2025/02/18) Windows: fixed light client contextual setting menu was quickly appearing/disappearing on screen before the client was fully shown
(2025/02/18) Windows: fixed client failing to open on computers unable to resolve NTP server hostname
(2025/02/18) Windows: fixed viewer window "jumping" when connecting from the computers view
(2025/02/18) Windows: fixed viewer last saved location was not applied on next viewer when the previous viewer was at the edge of the screen
(2025/02/18) Windows: fixed viewer last saved location was not applied on the correct monitor
(2025/03/06) Windows: fixed viewer last saved location was not applied properly when using specific monitor setup
(2025/03/06) Windows: fixed block/unblock input actions were clickable even when actions was impossible (UAC screen captured required)
(2025/03/06) Windows: fixed regression on computer info which could be neither saved nor modifiable
(2025/03/27) Windows: fixed computer view and main UI not reloading properly when attaching/detaching a subscription key
(2025/03/27) Windows: fixed regression on customized client not applied the first time when starting different customized client generated by the same initial machine/client
(2025/04/03) Windows: fixed viewer finalize android gesture when mouse is outside picture
(2025/04/03) Windows: fixed license status for trial
(2025/04/03) Windows: fixed viewer location and size on first opening
v3.90 - 2024/10/29
Freshdesk integration: session agent can now link a Remote Support session to a Freshdesk ticket, so that chat content, remote system info and files uploaded are added as a private note to the ticket
When a session is started from Computers menu, the title of the viewer window includes computer surname instead of remote machine name
(2024/12/11) Windows: improved the organization of buttons in the viewer's lateral menu
(2024/12/11) Improved unattended access: connection times are now faster and consistent
(2024/12/11) Improved direct connection frame drop recovery
(2024/12/11) Reduced image freeze when connection method (indirect/direct) change
(2024/12/17) Windows: Reduced API calls during client startup and usage
Fixed client update when Windows user name contains non-latin characters
Fixed occasional chat freeze
Windows: now handles Ctrl+Wheel, Shift+Wheel and Ctrl+Shift+Wheel shortcuts
Windows: fixed clipboard synchronization window freezing / not working in specific situations
(2024/10/30) Fixed error when connecting to a remote session as user without subscription
(2024/10/30) Fixed client update not finishing in specific situations
(2024/11/18) MacOS: Fixed some unhandled keys when session is viewed from Windows (Numeric keypad keys and SHIFT + 8)
(2024/11/18) Fixed run as admin window opening sometimes on viewer start
(2024/11/18) Fixed unable to login with 2FA due to incorrect special character escape
(2024/11/18) Windows: Fixed incorrect changing password from edit profile
(2024/11/18) Fixed wrong error message when login with 2FA failed
(2024/11/18) Windows: Fixed command line /enable-unattended, the /folder-name parameter which is now mandatory
(2024/11/18) Fixed sharer connection timing out preventing agent from connecting and sharer from reconnecting
(2024/11/19) Fixed "KeyCodeHelper" exception when typing on keyboard
(2024/11/27) Fixed custom video quality not applied after viewer connection
(2024/11/27) MacOS: Fixed manually selecting automatic video quality freezed the viewer image
(2024/11/27) Windows: Fixed regression provoking "NullReferenceException" when connecting to an unattended computer
(2024/12/11) Windows: Fixed unattended access not restored after logging off/session switching
(2024/12/11) Windows: Fixed unattended access not properly continuing after console session was unlocked
(2024/12/11) Windows: Fixed unattended access showing "desktop cannot be captured at the moment" when sharer screen was static
(2024/12/11) Windows: Fixed unattended access not responding and showing blue/black screen due to session sleeping
(2024/12/11) Fixed direct connection sometimes not falling back to relay connection when failing, provoking a screen freeze
(2024/12/17) Windows: Fixed "enable full screen" button text empty
v3.80 - 2024/03/04
Windows & macOS clients now support drag&drop to upload files
Admin elevation is now asked only once to capture UAC screens
Added a button in the viewer context menu (settings button) to enable/disable direct connection
(2024/03/07) Windows: added a button in the viewer context menu to enable/disable fullscreen (and in fullscreen mode, a button to pin/unpin the menu)
(2024/03/21) Windows: show "user is typing" on chat
(2024/03/21) Windows: Client opens faster
(2024/03/21) Folder upload is now supported when using drag and drop
(2024/03/21) Added security feature to control computer access to the same subscription members only
(2024/04/11) Customization: rules can be applied to generated passwords (lowercase, uppercase, numeric and special chars)
(2024/04/11) Folder upload is now supported when using the file upload button
(2024/04/11) Windows: added command to reboot distant computer. Session is resumed after reboot
(2024/04/11) Improved speed to capture unattended sessions
(2024/04/24) Improved and completed translations
(2024/04/24) Updated Chinese translations
(2024/04/24) MACOS: added a button in the viewer context menu to enable/disable fullscreen
(2024/05/06) MACOS: added the "Administration" button
(2024/05/06) 2FA can now be configured from the Administration console > "Security" tab
(2024/05/06) Added a "translate chat" button on viewer side to translate chat messages in OS region language
(2024/05/06) Administration: added an option in "Security" tab to limit subscription access to configured users only
(2024/05/06) MacOS: added command to reboot distant computer. Session is resumed after reboot
(2024/05/15) Improved direct connection resilience against frame drops
(2024/06/06) Significantly reduced delay before screen is being re-captured post-reboot during an unattended access
(2024/06/06) Windows: show the underlying video quality in menu item and HUD when mode automatic.
(2024/06/06) Improved computers tabs with a new toolbar.
(2024/06/06) Windows: add RemoteID in the viewer title bar.
(2024/06/06) Windows: enable maximize button and resize of the main window.
(2024/06/06) Handling case of down relay by switching to the next nearest relay.
(2024/06/25) Enable double click in a computer node to connect.
(2024/06/25) Improved first image display speed when agent reconnects
(2024/06/25) Improved automatic video quality change reaction time
(2024/08/23) Fixed "too many connection as same agent" error
(2024/08/23) Further improved first image display speed when agent reconnects
(2024/08/23) Clipboard synchronization now support files and images
(2024/08/23) Clipboard synchronization now allow for local text to be pasted on remote logon/UAC screen
(2024/08/23) Customizated MacOS client can now be generated from a Windows client and vice versa
(2024/08/23) UAC Screen capture - restart as admin: added an option to request end-user admin credentials instead of having to provide them
(2024/09/06) Customization: show the customized client access URL once generated
(2024/10/09) Improve latency computation (use API as NTP fallback)
Fixed connection freezing when using direct (P2P) connection in specific network scenarios
Fixed file upload failing once made next uploads systematically fail
Fixed client crashing when moving the viewer window during the connection of the client
Fixed checkmarks display in viewer context menu
(2024/03/07) Fixed regression on direct (P2P) connection not working on specific situations
(2024/03/07) Fixed regression on sending Ctrl+Alt+Del not working on logon screen
(2024/03/21) Fixed client crashing when 0 octet file was being uploaded
(2024/03/21) Fixed system helper program kept open on specific situations
(2024/03/21) MACOS: Fixed connect button being disabled when trial period was not started
(2024/03/21) Fixed regression on unattended connection
(2024/04/11) Fixed user experiencing update loop when using customized client
(2024/04/24) Administration Console - fixed "?" appearing at the end of the user/team display name when created
(2024/04/24) Fixed capture UAC not possible in specific network scenarios
(2024/04/24) Fixed client update conflicting with client first installation
(2024/04/24) Fixed Refreshing password not respecting custom password rules
(2024/04/24) Customization: fixed subtitle field getting emptied instead of keeping last entry
(2024/04/24) Windows: Fixed incorrect dpi scaling in Computers and Administration Console sections.
(2024/05/06) Windows: Fixed error message when displaying "Debug HUD"
(2024/05/06) MACOS: Fixed top menu navigation buttons
(2024/05/06) Windows: Fixed unattended access preventing client from closing when enabled the first time
(2024/05/06) Windows: Fixed screen capture not working when using windows server 2008 R2
(2024/05/15) Windows: Fixed screen capture not capturing semi transparent components on windows server 2008 R2
(2024/05/15) Windows: Fixed window upload crash from unattended remote
(2024/06/06) MACOS: fixed agent's Remote Support window being closed when using the "Reboot" button
(2024/06/06) Windows: fixed Ctrl+Alt+Del not possible post-reboot during an unattended access
(2024/06/06) Fixed Win + "plus/minus sign" shortcut and CTRL+ALT+Key (equivalent to AltrGR+Key) shortcuts
(2024/06/06) Fixed french winrar error showing during update when starting an old customized client
(2024/06/25) Fixed end-user client hanging upon agent reconnection
(2024/06/25) Fixed agent's Remote Support wrong window title (displaying the video quality level)
(2024/06/26) MACOS: Fixed artefacts showing on agent side when end-user was sharing a 4K screen
(2024/07/09) Windows: Fixed artefacts showing on agent side when end-user was sharing a 4K screen
(2024/07/09) Windows: fixed incorrect FPS value displayed when screen was idle
(2024/07/09) Fixed unattended computer enabled using command line showing as unavailable
(2024/07/23) Fixed console writing during unattended configuration via command line
(2024/07/23) Fixed AltGR key staying in down state after pressing it
(2024/07/25) Fixed freeze after UAC screen appeared during screen sharing by non-admin users
(2024/07/25) Fixed memory leak occurring when the sharing side was inactive
(2024/08/23) Windows: Fixed update throwing exception due to antivirus or KB85494 false positive
(2024/08/23) Windows: Fixed clipboard not handling some special characters
(2024/08/23) Fixed "too many connection as same agent" error
(2024/08/23) Windows: Fixed IME character in all input fields
(2024/08/23) Windows: Fixed button overflow in computers when fullscreen
(2024/08/23) Windows: Fixed unattended access activation via command line not creating a computer
(2024/09/06) Windows: Fixed heavy file upload not working using drag&drop or via the upload button
(2024/09/06) Windows: Fixed input key in specific window process (ie: vmware client, hyperV...)
(2024/10/09) Fixed : translate admin console in trial mode
(2024/10/09) Windows: Fixed crash when receiving some malformed command message
(2024/10/09) Windows: Fixed writing of some characters, when considered as diacritic for the support agent, and not for the remote machine (e.g: the ~ character, which is diacritic for spanish keyboard but not for english keyboard layout)
(2024/10/09) Windows: Fixed screen capture in portrait mode
(2024/10/09) Fixed incorrect message type
v3.70 - 2024/01/16
MACOS: client can now be customized
(2024/01/30) Added automatic peer-to-peer connections for enhanced performance and improved latency
(2024/02/13) Viewer: Added common shortcuts during a session with CTRL+ALT+SHIFT+key
(2024/02/13) MACOS: Lite mode is now also available
Fixed client being accessible using unattended password when client was started and unattended access disabled
Fixed connection to an unattended computers not appearing in the session reports
Fixed Alt+Key shortcut issue occurring with specific softwares (e.g vscode) and Shift+Tab shortcut
Computer view: fixed cropped buttons
Fixed self-connection in trial when no display name is set
(2024/01/19) MACOS: now prevents user from running app outside /Applications folder
(2024/01/19) Licensing: if subscription or trial is expired, connect button is disabled before asking session password
(2024/01/30) Fixed computers loss (were not migrated) when the user connected for the first time to an account with an active subscription
(2024/01/30) Fixed administration console headers when opened in Remote Support client (Logout header should not appear)
v3.60 - 2023/09/04
Administration Console: fostering collaboration among users within your subscription
(2023/09/13) Customization: added a new setting to set the password length of the generated client
(2023/09/13) Customization: added a new setting to make the password of the generated client persist once generated
(2023/10/11) Subscription: added migration of folders and computers of anonymous account when login using a registered account
(2023/10/11) Improved FPS up to 30% when capturing a 4K screen
(2023/11/16) Improved progression of video quality levels
(2023/11/16) Updated Chinese (zh-TW) translation
(2023/12/11) File upload: multi-selection is now supported
Fixed changing user info make the user leave the subscription
(2023/09/05) Administration Console: fixed user defined language was not applied
(2023/09/06) Administration Console: fixed custom brand colors were not rendered
(2023/09/11) Administration Console: fixed non descriptive error message when editing a folder or a computer
