TSplus Remote Support Changelog

• Freshdesk integration: session agent can now link a Remote Support session to a Freshdesk ticket, so that chat content, remote system info and files uploaded are added as a private note to the ticket
• When a session is started from Computers menu, the title of the viewer window includes computer surname instead of remote machine name
• (2024/12/11) Windows: improved the organization of buttons in the viewer's lateral menu
• (2024/12/11) Improved unattended access: connection times are now faster and consistent
• (2024/12/11) Improved direct connection frame drop recovery
• (2024/12/11) Reduced image freeze when connection method (indirect/direct) change

• Fixed client update when Windows user name contains non-latin characters
• Fixed occasional chat freeze
• Windows: now handles Ctrl+Wheel, Shift+Wheel and Ctrl+Shift+Wheel shortcuts
• Windows: fixed clipboard synchronization window freezing / not working in specific situations
• (2024/10/30) Fixed error when connecting to a remote session as user without subscription
• (2024/10/30) Fixed client update not finishing in specific situations
• (2024/11/18) MacOS: Fixed some unhandled keys when session is viewed from Windows (Numeric keypad keys and SHIFT + 8)
• (2024/11/18) Fixed run as admin window opening sometimes on viewer start
• (2024/11/18) Fixed unable to login with 2FA due to incorrect special character escape
• (2024/11/18) Windows: Fixed incorrect changing password from edit profile
• (2024/11/18) Fixed wrong error message when login with 2FA failed
• (2024/11/18) Windows: Fixed command line /enable-unattended, the /folder-name parameter which is now mandatory
• (2024/11/18) Fixed sharer connection timing out preventing agent from connecting and sharer from reconnecting
• (2024/11/19) Fixed "KeyCodeHelper" exception when typing on keyboard
• (2024/11/27) Fixed custom video quality not applied after viewer connection
• (2024/11/27) MacOS: Fixed manually selecting automatic video quality freezed the viewer image
• (2024/11/27) Windows: Fixed regression provoking "NullReferenceException" when connecting to an unattended computer
• (2024/12/11) Windows: Fixed unattended access not restored after logging off/session switching
• (2024/12/11) Windows: Fixed unattended access not properly continuing after console session was unlocked
• (2024/12/11) Windows: Fixed unattended access showing "desktop cannot be captured at the moment" when sharer screen was static
• (2024/12/11) Windows: Fixed unattended access not responding and showing blue/black screen due to session sleeping
• (2024/12/11) Fixed direct connection sometimes not falling back to relay connection when failing, provoking a screen freeze

• Windows & macOS clients now support drag&drop to upload files
• Admin elevation is now asked only once to capture UAC screens
• Added a button in the viewer context menu (settings button) to enable/disable direct connection
• (2024/03/07) Windows: added a button in the viewer context menu to enable/disable fullscreen (and in fullscreen mode, a button to pin/unpin the menu)
• (2024/03/21) Windows: show "user is typing" on chat
• (2024/03/21) Windows: Client opens faster
• (2024/03/21) Folder upload is now supported when using drag and drop
• (2024/03/21) Added security feature to control computer access to the same subscription members only
• (2024/04/11) Customization: rules can be applied to generated passwords (lowercase, uppercase, numeric and special chars)
• (2024/04/11) Folder upload is now supported when using the file upload button
• (2024/04/11) Windows: added command to reboot distant computer. Session is resumed after reboot
• (2024/04/11) Improved speed to capture unattended sessions
• (2024/04/24) Improved and completed translations
• (2024/04/24) Updated Chinese translations
• (2024/04/24) MACOS: added a button in the viewer context menu to enable/disable fullscreen
• (2024/05/06) MACOS: added the "Administration" button
• (2024/05/06) 2FA can now be configured from the Administration console > "Security" tab
• (2024/05/06) Added a "translate chat" button on viewer side to translate chat messages in OS region language
• (2024/05/06) Administration: added an option in "Security" tab to limit subscription access to configured users only
• (2024/05/06) MacOS: added command to reboot distant computer. Session is resumed after reboot
• (2024/05/15) Improved direct connection resilience against frame drops
• (2024/06/06) Significantly reduced delay before screen is being re-captured post-reboot during an unattended access
• (2024/06/06) Windows: show the underlying video quality in menu item and HUD when mode automatic.
• (2024/06/06) Improved computers tabs with a new toolbar.
• (2024/06/06) Windows: add RemoteID in the viewer title bar.
• (2024/06/06) Windows: enable maximize button and resize of the main window.
• (2024/06/06) Handling case of down relay by switching to the next nearest relay.
• (2024/06/25) Enable double click in a computer node to connect.
• (2024/06/25) Improved first image display speed when agent reconnects
• (2024/06/25) Improved automatic video quality change reaction time
• (2024/08/23) Fixed "too many connection as same agent" error
• (2024/08/23) Further improved first image display speed when agent reconnects
• (2024/08/23) Clipboard synchronization now support files and images
• (2024/08/23) Clipboard synchronization now allow for local text to be pasted on remote logon/UAC screen
• (2024/08/23) Customizated MacOS client can now be generated from a Windows client and vice versa
• (2024/08/23) UAC Screen capture - restart as admin: added an option to request end-user admin credentials instead of having to provide them
• (2024/09/06) Customization: show the customized client access URL once generated
• (2024/10/09) Improve latency computation (use API as NTP fallback)

• Fixed connection freezing when using direct (P2P) connection in specific network scenarios
• Fixed file upload failing once made next uploads systematically fail
• Fixed client crashing when moving the viewer window during the connection of the client
• Fixed checkmarks display in viewer context menu
• (2024/03/07) Fixed regression on direct (P2P) connection not working on specific situations
• (2024/03/07) Fixed regression on sending Ctrl+Alt+Del not working on logon screen
• (2024/03/21) Fixed client crashing when 0 octet file was being uploaded
• (2024/03/21) Fixed system helper program kept open on specific situations
• (2024/03/21) MACOS: Fixed connect button being disabled when trial period was not started
• (2024/03/21) Fixed regression on unattended connection
• (2024/04/11) Fixed user experiencing update loop when using customized client
• (2024/04/24) Administration Console - fixed "?" appearing at the end of the user/team display name when created
• (2024/04/24) Fixed capture UAC not possible in specific network scenarios
• (2024/04/24) Fixed client update conflicting with client first installation
• (2024/04/24) Fixed Refreshing password not respecting custom password rules
• (2024/04/24) Customization: fixed subtitle field getting emptied instead of keeping last entry
• (2024/04/24) Windows: Fixed incorrect dpi scaling in Computers and Administration Console sections.
• (2024/04/24) Windows: Fixed file/folder upload UI displaying "no selected item" error message
• (2024/05/06) Windows: Fixed error message when displaying "Debug HUD"
• (2024/05/06) MACOS: Fixed top menu navigation buttons
• (2024/05/06) Windows: Fixed unattended access preventing client from closing when enabled the first time
• (2024/05/06) Windows: Fixed screen capture not working when using windows server 2008 R2
• (2024/05/15) Windows: Fixed screen capture not capturing semi transparent components on windows server 2008 R2
• (2024/05/15) Windows: Fixed window upload crash from unattended remote
• (2024/06/06) MACOS: fixed agent's Remote Support window being closed when using the "Reboot" button
• (2024/06/06) Windows: fixed Ctrl+Alt+Del not possible post-reboot during an unattended access
• (2024/06/06) Fixed Win + "plus/minus sign" shortcut and CTRL+ALT+Key (equivalent to AltrGR+Key) shortcuts
• (2024/06/06) Fixed french winrar error showing during update when starting an old customized client
• (2024/06/25) Fixed end-user client hanging upon agent reconnection
• (2024/06/25) Fixed agent's Remote Support wrong window title (displaying the video quality level)
• (2024/06/26) MACOS: Fixed artefacts showing on agent side when end-user was sharing a 4K screen
• (2024/07/09) Windows: Fixed artefacts showing on agent side when end-user was sharing a 4K screen
• (2024/07/09) Windows: fixed incorrect FPS value displayed when screen was idle
• (2024/07/09) Fixed unattended computer enabled using command line showing as unavailable
• (2024/07/23) Fixed console writing during unattended configuration via command line
• (2024/07/23) Fixed AltGR key staying in down state after pressing it
• (2024/07/25) Fixed freeze after UAC screen appeared during screen sharing by non-admin users
• (2024/07/25) Fixed memory leak occurring when the sharing side was inactive
• (2024/08/23) Windows: Fixed update throwing exception due to antivirus or KB85494 false positive
• (2024/08/23) Windows: Fixed clipboard not handling some special characters
• (2024/08/23) Fixed "too many connection as same agent" error
• (2024/08/23) Windows: Fixed IME character in all input fields
• (2024/08/23) Windows: Fixed button overflow in computers when fullscreen
• (2024/08/23) Windows: Fixed unattended access activation via command line not creating a computer
• (2024/09/06) Windows: Fixed heavy file upload not working using drag&drop or via the upload button
• (2024/09/06) Windows: Fixed input key in specific window process (ie: vmware client, hyperV...)
• (2024/10/09) Fixed : translate admin console in trial mode
• (2024/10/09) Windows: Fixed crash when receiving some malformed command message
• (2024/10/09) Windows: Fixed writing of some characters, when considered as diacritic for the support agent, and not for the remote machine (e.g: the ~ character, which is diacritic for spanish keyboard but not for english keyboard layout)
• (2024/10/09) Windows: Fixed screen capture in portrait mode
• (2024/10/09) Fixed incorrect message type

• MACOS: client can now be customized
• (2024/01/30) Added automatic peer-to-peer connections for enhanced performance and improved latency
• (2024/02/13) Viewer: Added common shortcuts during a session with CTRL+ALT+SHIFT+key
• (2024/02/13) MACOS: Lite mode is now also available

• Fixed client being accessible using unattended password when client was started and unattended access disabled
• Fixed connection to an unattended computers not appearing in the session reports
• Fixed Alt+Key shortcut issue occurring with specific softwares (e.g vscode) and Shift+Tab shortcut
• Computer view: fixed cropped buttons
• Fixed self-connection in trial when no display name is set
• (2024/01/19) MACOS: now prevents user from running app outside /Applications folder
• (2024/01/19) Licensing: if subscription or trial is expired, connect button is disabled before asking session password
• (2024/01/30) Fixed computers loss (were not migrated) when the user connected for the first time to an account with an active subscription
• (2024/01/30) Fixed administration console headers when opened in Remote Support client (Logout header should not appear)

• Administration Console: fostering collaboration among users within your subscription
• (2023/09/13) Customization: added a new setting to set the password length of the generated client
• (2023/09/13) Customization: added a new setting to make the password of the generated client persist once generated
• (2023/10/11) Subscription: added migration of folders and computers of anonymous account when login using a registered account
• (2023/10/11) Improved FPS up to 30% when capturing a 4K screen
• (2023/11/16) Improved progression of video quality levels
• (2023/11/16) Updated Chinese (zh-TW) translation
• (2023/12/11) File upload: multi-selection is now supported

• Fixed changing user info make the user leave the subscription
• (2023/09/05) Administration Console: fixed user defined language was not applied
• (2023/09/06) Administration Console: fixed custom brand colors were not rendered
• (2023/09/11) Administration Console: fixed non descriptive error message when editing a folder or a computer
• (2023/09/11) Administration Console: fixed cannot delete saved computers
• (2023/09/11) Administration Console: fixed invalid operation exception when adding an existing computer in a folder
• (2023/09/11) Administration Console: fixed sub folders do not inherit permissions from their parent folder
• (2023/09/13) Fixed unattended computers being temporarily unavailable during relay update
• (2023/09/21) Computer view: fixed description not being saved
• (2023/09/21) Computer view: fixed computers not being sorted alphabetically
• (2023/10/11) Subscription: fixed migration of computers owned by an anonymous account when joining a subscription
• (2023/10/23) Administration Console: fixed "Connect" button was not working on Computers view
• (2023/11/02) MACOS - Fixed scrolling with touchpad
• (2023/11/02) Fixed RemoteSupport.exe file staying after a client update in the Download folder
• (2023/11/03) Fixed display glitches when sharing a screen with resolution 1366x768 or 1400x1050
• (2023/11/16) Fixed CTRL+SHIFT+Key shortcuts
• (2023/11/16) Fixed display glitches when changing screen with exotic resolutions
• (2023/11/16) Fixed regression on automatic video quality setting not working
• (2023/11/27) Fixed ALT+Key shortcuts
• (2023/12/11) Fixed tab key behaviour when pressed alone
• (2023/12/12) MACOS - Fixed writing with CAPS LOCK enabled
• (2023/12/12) MACOS - Fixed application crashing when started

• Major performance improvements on screen capture - up to 5x more FPS
• Reduced overall CPU usage
• Remote mouse cursor is now showing only when needed
• Improved handling of reconnection scenarios
• (2023/06/30) Prepare the upcoming Administration Console feature
• (2023/07/05) Speed up client starting when run as an admin
• (2023/07/05) Added a "Capture UAC Screens" button to restart the remote client as an admin
• (2023/08/17) Removed file upload size limit

• Fixed client blinking/crashing after a long screen sharing session
• Fixed client recording becoming unresponsive/crashing after a long screen sharing session
• Fixed "Wait until a screen is shared" message kept being displayed though the sharer was up
• Fixed different window admin users couldn't share their own session simultaneously with their own client
• (2023/06/30) Fixed crash happening in somes cases when copying files remotely with CTRL+C/CTRL+V
• (2023/06/30) Fixed unattended service not updating automatically in specific cases
• (2023/06/30) Fixed unattended service disconnection cutting unattended access on reconnection
• (2023/07/05) Fixed regression on UAC screens not being captured
• (2023/07/05) Fixed recording context menu not translated
• (2023/08/17) Fixed unattended service not updating due when having used remote command prompt
• (2023/08/17) Fixed menu not correctly displaying after session ends
• (2023/08/17) Fixed mouse cursor not recorded when controlled by the agent
• (2023/08/17) Fixed client crashing when started recording from Windows Server
• (2023/08/17) Fixed license status partially visible for some languages
• (2023/08/21) Fixed block input feature not working regression
• (2023/08/21) Fixed client trying to update even when using latest version when started from shortcut

• Added unattended access activation using command line
• Added Startup Menu shortcut to run the client
• Client now only need to allow traffic on port 443
• Removed the limit of 1 Remote Support client per server
• Added Wake-On-Lan support for unattended computers
• (2023/06/07) Added Wake-On-LAN enabling and disabling using command line
• (2023/06/07) Reduced CPU usage when controlling a session

• Fixed mouse shifting when user changes screen resolution
• Fixed mouse on sharing side moving back regularly to the same position if the user controlling the mouse has it still on the same position
• (2023/05/25) Fixed "access is denied" error occurring when the client starts
• (2023/06/07) Fixed regression on UAC screen not captured when starting client as an admin
• (2023/06/07) Fixed unattended service connection delay on Windows 7 SP1

• (2023/01/09) Session recording: sessions can now be recorded as video files
• (2023/01/09) Screenshots: screenshots can be taken during sessions
• (2023/01/09) Customization: texts and icons color can be changed to better fit branding
• (2023/01/09) Location and size of viewer window is saved when closed, and reloaded at start
• (2023/01/09) Command Line: "RemoteSupport.exe /id 111111111 /password XXXXXXXX" will directly connect to the specified support session
• (2023/01/31) Computers: users can now create folders to organize their computers
• (2023/01/31) Computers: improved UI
• (2023/01/31) Computers: improved auto-saving
• (2023/01/31) Licensing: improved UI
• (2023/01/31) Updated Chinese (zh-TW) translation
• (2023/01/31) Session display: maximized video area
• (2023/03/01) Added Polish and Russian translations
• (2023/03/01) Added minimization of the interface when a session is shared
• (2023/03/01) Unattended: Hid the chat window
• (2023/03/01) Added Hebrew translations
• (2023/03/01) Added confirmation when exiting an ongoing screen sharing session
• (2023/03/01) Viewer: Added quick access to Windows system tools
• (2023/03/01) Added Chinese simplified translations
• (2023/04/18) User edition: added "Confirm password" field

• (2023/01/09) Removed delete from the context menu on shared computer
• (2023/01/09) Fixed an empty list is shown when searching for computers
• (2023/01/09) Improved user experience during subscription activation
• (2023/01/31) Computers: disabled connect button on offline computers
• (2023/02/02) Computers: fixed list of computers not displaying in some cases
• (2023/02/07) Agent side: fixed screen display size maximization
• (2023/02/07) Computers: fixed computer renaming which brought back the computer to the root folder
• (2023/03/01) Fixed unhandled "SHIFT + Mouse left button click", and "CTRL + Mouse left button click" shortcuts
• (2023/03/21) Fixed unattended client not closing automatically when agent closes his client
• (2023/03/21) Fixed HOME keyboard input not working
• (2023/03/21) Fixed crash when resizing Viewer
• (2023/03/31) Fixed uninstallation issue when started by a non admin and having unattended access enabled
• (2023/03/31) Fixed CAPS lock key state, which is now synchronized between viewer and sharer
• (2023/04/18) Fixed memory access issue resulting in random crash
• (2023/04/18) Debug HUD: fixed form truncation happening when changing screen scale

• Launch of TSplus Remote Support V3
• TSplus Remote Support becomes a SaaS, simplifying screen sharing to the maximum
• Keeps every features of the previous version
• No account creation required
• No network configuration required
• No client installation required
• No relay installation required
• Only one (non setup) executable to start
• "User" client (opposed to "Full" client) available to only share your screen
• Customized clients can be generated
• Dynamic screen resolution
• Block user inputs capability
• (2022/12/01) Computers can be shared among team members
• (2022/12/01) Handled WIN key pressed alone, and printscreen key
• (2022/12/07) Added Remote Support program entry and "uninstall" shortcut
• (2022/12/16) Reports: display computer name, order by date, page selection
• (2022/12/19) Added Spanish translations

• (2022/12/01) Customization: logo size is now limited to 5Mb instead of 1Mb
• (2022/12/01) Fixed images appearing pixelated
• (2022/12/01) Customization: fixed wrong customization display when launching default client
• (2022/12/01) Fixed freezes when starting multi-session control
• (2022/12/07) Fixed "could not load file or assembly VpxNet.dll" which could occur on some Windows 7 computers
• (2022/12/07) Customization: fixed subtitle displaying when in "expert mode"
• (2022/12/16) Unattended: fixed computer being displayed as "not connected" after a relay update
• (2022/12/16) Fixed disconnection due to a prolonged period of inactivity
• (2022/12/16) Fixed automatic reconnection following a network failure

• TSplus Remote Support 2.30 includes all the improvements and fixes released in previous versions
• (2022/07/25) Clicks by the viewer on mouse buttons XBUTTON1 and XBUTTON2 are now handled

• (2022/05/10) Setup: fixed setup program failed to install on Windows 7 SP1
• (2022/05/12) Web Portal: fixed error 500 occuring when authenticating as an agent
• (2022/08/31) Log4Net: Updating logging library

• TSplus Remote Support 2.20 includes all the improvements and fixes released in previous versions
• Added Korean translation
• (2022/03/01) Setup: automatically download prerequisites
• (2022/03/01) Setup: added new modern setup

• Client: fixed file upload on incorrect folder and permission issue
• WebPortal: fixed sessions logs date sorting
• (2022/03/01) Web Portal: Fixed domain cover check for wildcard certificates

• Added new "Remote Computers" section to add and manage unattended computers access (renamed previous "Remote Computers" section to "Remote Sessions")
• Added the ability to organise "Remote Computers" by group
• Added a command prompt access on available unattended computers
• Added language selection on web console and remote support client
• Added french translation
• Added portuguese translation
• Added german translation
• Added an email settings section in Admin Settings to configure an SMTP server and customize email templates
• Added a "send via email" button to send the session sharing URL
• Added an URL shortener button for the session sharing URL
• Added copy on selection, paste on right click in the unattended computer command prompt
• Added session sharing system using a connexion ID
• Added client auto update on configured unattended computers
• Added "Send Ctrl+Alt+Del" button
• Added "Sessions Logs" section
• Added Remote Support Client shortcut on desktop and start menu on installation
• (2021/11/03) Added Video Quality setting on agent side to adjust video quality sent by the end-user
• (2021/11/03) Added chinese (zh-TW) translation
• (2021/11/03) Rename button can now be used to rename computers as well as groups
• (2021/11/03) Automatically connect as the Administrator when starting the Web Console from the Administration Tool
• (2021/11/03) Added a button in the Administration tool to change the Adminstrator password
• (2021/11/15) Added a "shrink/expand" menu button in the client on the support agent side
• (2021/11/15) Added a "make visible to me only/everyone" button for unattended computers
• (2021/11/15) Added Italian translation
• (2021/12/13) Added an option on agent creation to send his username via email
• (2021/12/13) Added "add new agent email" customization section in Admin settings > Email
• (2021/12/13) Improved documentation on the link system and how to join a session created by an other agent
• (2021/12/13) UnattendedConfiguration: added simple UI to check unattended access status and start/stop the associated service

• Certificate: fixed certificate not generating when TSplus Remote Access is present
• Certificate: fixed domain name not used during certificate generation when configured from the web console
• License: fixed Cloud Id retrieval issue in edge cases
• License: fixed invalid hardware identifier following Windows 10 21H1 update
• Client: fixed window not appearing on front on windows 2008 R2
• (2021/11/03) Administration: fixed web console start button not using default web browser
• (2021/11/03) Setup: fixed server uninstallation not removing every files
• (2021/11/03) Customization: fixed new banner not being displayed after saving
• (2021/11/08) WebServer: fixed memory leak
• (2021/12/13) Chat: fixed chatbox not scrolling to bottom when new message is received
• (2021/12/13) Admin settings: fixed email customization reset button not working
• (2021/12/13) WebServer: fixed web port conflict on port 80 with Remote Access when using let's encrypt auto generate certificate feature
• (2021/12/13) AdminSettings: fixed firewall rules not being created after a relay port change

• Launch of TSplus Remote Support
• Easy Windows Desktop Session Sharing
• Remote Control
• Remote copy/paste
• Handle Multiple Monitors
• Computer Details
• File sharing
• Messaging
• Customizable Client
• On-premises Connection Relay
• End-to-end Encryption
• (2021/06/15) Added web server port setting in Admin settings > Server
• (2021/06/15) Changing banner in Admin settings > Customization now also change the web portal banner

• (2021/05/14) Fixed HTTPS Certificate generation issue
• (2021/05/28) Fixed agent title being required during agent creation
• (2021/05/28) Fixed ENTER button not working properly e.g when starting a search using chrome browser search bar
• (2021/06/03) Fixed Remote Computer Information not being read from ini file using encoding different than Unicode
• (2021/06/03) License: fixed license is invalidated when scaling Amazon hosted virtual machines
• (2021/06/15) Fixed inputs not working on logon screen if ENTER button was used during the active session
• (2021/06/15) Fixed error 500 occuring when logging in to the web portal
• (2021/06/15) Fixed localhost:9999 launching instead of domain:relay_port when opening web console and domain/certificate was configured
• (2021/06/15) Fixed logo not showing on End-User side when relay port was different than 443
• (2021/07/01) Fixed mouse accuracy when End-User had multiple monitor with different resolution/DPI
• (2021/07/01) Fixed certificate generation "client and server don't possess a common algorithm" exception
• (2021/07/01) Fixed opening a second sharer would open a viewer issue
• (2021/07/08) License: fixed Cloud Id retrieval issue in edge cases
• (2021/07/08) License: fixed failed to migrate flexible licensing instances